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<h1>LinkArise App – Privacy Policy</h1>

<p class="date">Effective Date: 14-08-2026</p>

<p>
LinkArise App
(“we”, “our”, “us”) is a login-based CRM mobile application designed
for businesses to manage leads, service jobs, tasks, staff activities,
and location-based business activities. The app displays information
based on the selected CRM type and logged-in user role.
</p>

<p>
By using this application, you agree to the collection and use of information
in accordance with this Privacy Policy.
</p>

<h2>1. Information We Collect</h2>

<h3>1.1 User Information</h3>
<ul>
    <li>Name</li>
    <li>Mobile number</li>
    <li>Email address</li>
    <li>Login credentials (User ID)</li>
    <li>User role / user type</li>
    <li>Selected CRM type (Service or Lead)</li>
</ul>

<h3>1.2 CRM & Business Data</h3>
<ul>
    <li>Leads and lead follow-up details</li>
    <li>Tasks and My Tasks</li>
    <li>Service job details</li>
    <li>Service job start time and completion time</li>
    <li>Remarks, notes, and activity logs</li>
</ul>

<h3>1.3 Location Information</h3>
<ul>
    <li>Device location information, including approximate or precise location where permitted by the user</li>
    <li>Location associated with assigned service jobs or field activities</li>
    <li>Location information required for staff activity, attendance, visit, or job verification where enabled</li>
</ul>

<h2>2. App Permissions Used</h2>

<h3>2.1 Phone Call Permission</h3>
<p>
<strong>Purpose:</strong> This permission allows users to initiate phone calls
to CRM leads directly from the app using the integrated calling feature.
</p>

<p><strong>We do NOT:</strong></p>
<ul>
    <li>Auto-dial phone numbers without explicit user action</li>
    <li>Access or read personal contacts stored on the device</li>
    <li>Use call data for advertising, marketing, or analytics purposes</li>
</ul>

<h3>2.2 Call Log Permission (Optional)</h3>
<p>
This permission is <strong>optional</strong> and is not required for normal app usage.
Users can use the app even if this permission is denied.
</p>

<p><strong>Purpose:</strong></p>
<ul>
    <li>Read call outcome (answered or missed)</li>
    <li>Read call duration</li>
    <li>Verify whether staff completed assigned follow-ups</li>
</ul>

<p><strong>Important Clarifications:</strong></p>
<ul>
    <li>Call log data is accessed <strong>only</strong> for calls made through the app to CRM lead numbers</li>
    <li>The app does <strong>not</strong> access the full device call history</li>
    <li>Call logs unrelated to CRM leads are never collected or stored</li>
    <li>Call log access is used strictly for internal staff performance tracking within the business account</li>
</ul>

<h3>2.3 Location Permission and Location Tracking</h3>

<p>
The LinkArise App may request access to the device's location to provide
location-based features and to support business and staff activity management.
Location permission is requested only when required for the functionality
of the application.
</p>

<p><strong>Purpose of Location Access:</strong></p>
<ul>
    <li>Track the location of authorized staff members while performing assigned business activities or service jobs</li>
    <li>Record the location associated with service job visits or field activities, where applicable</li>
    <li>Verify staff attendance, visit activity, or job-related location when such functionality is enabled by the organization</li>
    <li>Provide location-based information to authorized administrators or managers within the business CRM</li>
</ul>

<p><strong>How Location Data Is Used:</strong></p>
<ul>
    <li>Location data is used only for business and CRM-related purposes.</li>
    <li>Location information may be associated with the logged-in user's account and assigned activities.</li>
    <li>Location data may be stored on our secure servers when required to provide the relevant CRM functionality.</li>
    <li>Location information is accessible only to authorized users according to the organization's role-based access settings.</li>
</ul>

<p><strong>Location Tracking and Background Access:</strong></p>
<p>
If the application provides location tracking while a staff member is performing
an assigned service job or field activity, location information may be collected
while the relevant feature is active, including when the application is running
in the background, if the user has granted the required permission.
</p>

<p>
The application does not use location information for advertising, selling user
profiles, or unrelated marketing purposes.
</p>

<p><strong>User Control:</strong></p>
<ul>
    <li>Users can manage location permissions through their device settings.</li>
    <li>Users may disable location permission when the functionality does not require it.</li>
    <li>Disabling location permission may prevent certain location-based CRM features from functioning correctly.</li>
</ul>

<p>
Location data is handled in accordance with applicable privacy and data
protection requirements and is retained only for as long as necessary for the
business functionality, contractual requirements, or legitimate operational
purposes for which it was collected.
</p>

<h2>3. CRM Type Based Data Display</h2>

<h3>3.1 Service CRM Type</h3>
<ul>
    <li>Service Jobs</li>
    <li>Completed Jobs</li>
    <li>Tasks</li>
    <li>My Tasks</li>
</ul>

<h3>3.2 Lead CRM Type</h3>
<ul>
    <li>Leads</li>
    <li>Tasks</li>
    <li>My Tasks</li>
</ul>

<p>
Users can only view data related to their assigned CRM type and role.
</p>

<h2>4. Role-Based Access Control</h2>
<ul>
    <li>Admin users can manage all CRM data</li>
    <li>Staff users can view only assigned leads, tasks, or service jobs</li>
    <li>Unauthorized access to other users’ data is not permitted</li>
    <li>Location information is available only to authorized users according to assigned roles and permissions</li>
</ul>

<h2>5. How We Use Information</h2>
<ul>
    <li>User authentication and secure login</li>
    <li>CRM data display based on role and CRM type</li>
    <li>Lead, task, and service job management</li>
    <li>Internal reporting and performance tracking</li>
    <li>Staff activity and field visit verification</li>
    <li>Location-based business and service job management</li>
    <li>Improving app functionality and reliability</li>
</ul>

<p>
We do <strong>not</strong> sell, rent, or share your data with third parties
for advertising or marketing purposes.
</p>

<h2>6. Data Security</h2>
<p>
We use secure authentication, role-based access control, and encrypted
communication to protect user data. While we take strong measures, no
internet-based system can guarantee absolute security.
</p>

<p>
Location information and other CRM data are protected using appropriate
technical and organizational security measures to help prevent unauthorized
access, alteration, disclosure, or destruction.
</p>

<h2>7. Data Sharing</h2>
<p>
Data is shared only within your organization and only with authorized users
based on assigned roles. We do not share user data with external entities.
</p>

<p>
Location information may be displayed to authorized administrators or managers
within the user's organization when required for assigned business activities,
service jobs, staff tracking, attendance, or visit verification.
</p>

<h2>8. User Rights</h2>
<ul>
    <li>Access your account information</li>
    <li>Request correction of inaccurate data</li>
    <li>Request account or data deletion by contacting support</li>
    <li>Manage device permissions, including location permissions, through device settings</li>
    <li>Request information regarding the use or storage of their personal data</li>
</ul>

<h2>9. Children's Privacy</h2>
<p>
LinkArise App
is intended strictly for business use and is not designed
for individuals under 13 years of age.
</p>

<p>
We do not knowingly collect personal information from children under
13 years of age.
</p>

<h2>10. Policy Updates</h2>
<p>
We may update this Privacy Policy from time to time. Any changes will be
posted within the app or on our website.
</p>

<p>
The updated Privacy Policy will include a revised effective date where
applicable. Users are encouraged to review this Privacy Policy periodically
for any changes.
</p>

<h2>11. Contact Information</h2>
<p>
<strong>Company Name:</strong> Arth Technology<br>
<strong>Email:</strong> contact@arthtechnology.com<br>
<strong>Address:</strong> Vadodara, Gujarat, India
</p>

<footer>
    <p>
        This Privacy Policy is written to describe the collection and use of
        information by LinkArise App, including CRM data, call-related
        information, and location information used for business purposes.
    </p>
</footer>

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